Sharpiegate: An Update

A couple of weeks ago, I wrote about two beefs I have with my golf bag, here and here. Yesterday, I received a response from Steve Snyders, who handles public relations for Sun Mountain. (I’m delighted to learn that the Sharpie problem I complained about was solved not just quickly but, apparently, retroactively.) Here’s what Snyders wrote:

With regards to your concern about the depth of the pen holder pocket on Sun Mountain golf bags, I think you will be pleased to learn that as of 2012 all pen holder pockets on all of our bags are at a standard depth that will allow a full size Sharpie marker to be inserted and for the clip on the lid to be clipped to the bag. For bags older than 2012, depending upon the exact model of the bag, some of the pockets may be deep enough for the clip to reach and some may not. In all instances, the pocket is deep enough that the majority of the pen fits within the pocket while allowing enough of the pen to stick out so can be easily grabbed for removal. If owners of a bag that is older than 2012 are having issues with their pens falling out of the pockets when their bag is inverted, some of the comments on your post offer good suggestions to include: using a mini-Sharpie or inserting the pen upside down so the fit is tighter and the pen will not slide out.

Sun Mountain does not make public, information about other brands for whom it manufacturers products, but as of 2012, any bag designed and manufactured by Sun Mountain that incorporates a pen holder pocket has this standardized depth pocket.

Also, as some of your astute readers pointed out, the 2012 Three 5 stand bag has two pockets, one for a scorecard pencil and one for permanent marker. And, Sun Mountain carts bags have two pen holder pockets, one of each side of the bag, so easily accessible regardless of which side of the cart your bag is placed.

Regarding the legs on Sun Mountain stand bags, all decisions with regards to materials used on Sun Mountain products are strongly scrutinized within the company. All parts used are judged first for function and durability and then for weight with a goal of finding the perfect balance. A number of years ago the decision was made to switch from a harder, more brittle, heavier plastic on the stand bag leg joints, to a softer, more flexible, lighter material.

The older, harder plastic kept its shape forever but it was prone to breakage due to its rigidity. And, it was heavier. The newer plastic parts are more flexible so less prone to breaking and are significantly lighter. The company made the determination that the benefits of the lighter more flexible leg joints outweighed the benefits of the harder, more rigid, heavier joints.

If you were to call Sun Mountain customer service with the issue you describe in your blog, the representative would suggest a replacement leg set and talk you through the simple process of replacement. If within the one year warranty, the leg set would be no charge. Outside of the warranty period, a replacement leg set is $9 plus shipping.

For any issues with Sun Mountain products – legs, zippers, etc —  please call Sun Mountain customer service at 800-227-9224.

Thanks again for using Sun Mountain products and for caring enough to try to help us continually improve to meet your needs.

 

2 thoughts on “Sharpiegate: An Update

  1. I’ve never owned a non-Sun Mountain bag and I’ve always been happy with them. This, even though I’ve had problems with a couple of them. The leg mechanism on one stopped working but after a call to Sun Mountain a free replacement part was on its way. On the other, a relatively new 4.5, the Velcro that holds the material that covers the openings started to give way. They replaced that one for me. And their phone support people were actually polite and knowledgeable, something that’s pretty rare these days. I play four or five rounds a week and the Sun Mountains always outlast the bags of the guys I play with.

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